​1.    About us: 

​We are Tim Drukker and Li Marhaban (trading as Urika) (‘Tim & Li’). Our address for service is at 70 Baker Street, London W1U 7DJ.

​

2.    How to contact us: 

You can contact us by sending an email to  tim@urika.com

​

3.   These terms: 

3.1​  These terms apply to any purchases you make on our website. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.  For the purposes of these terms you are a 'consumer' if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a 'business customer' if you are buying products from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.  Any reference to 'we', 'us' or 'our' in these terms is to Tim & Li, and any reference to 'you' or 'your' is to the person placing an order on our site.

3.2. You must be at least 18 years old and a resident of the UK or Europe to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business. If you are placing order from outside Europe please contact us. 

​3.3. ​We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

3.4  Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

​

4.     Orders

4.1  Please check your order carefully and correct any errors before you submit it to us.

4.2  After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.

4.3  Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.

4.4  If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, you are under 18 or live outside of Europe, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

​

5.     Availability: 

All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

​

6.    Making changes to your order: 

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

 

7.    Product descriptions: 

Descriptions of our products are set out on our site.  Please read the product description carefully. Pictures and images of the products or their packaging on our site form part of the description.  We cannot however guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our site may vary depending on what device you are using and your settings.  All weights, sizes and measurements set out on our site are as accurate as possible.

​

8.    Prices: 

Prices for our products are set out on our site. All prices are in pounds sterling (£)(GBP) and include delivery charges.  Prices for our products and delivery charges may change at any time but such changes will not affect existing orders.

​

9.    Payment

9.1  We accept the following credit cards and debit cards: [insert details]. You can also pay by PayPal.   All credit card and debit card payments need to be authorised by the relevant card issuer.

9.2. We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.

​​

10.   Delivery dates and costs

10.1  For customers in the UK and Europe the price displayed includes delivery.   We may agree to deliver outside of Europe buy you should contact us before making a purchase .

10.2  We will normally deliver your order within 30 days of the shipping confirmation email unless otherwise agreed between you and us.

10.3. Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.

10.4  We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

​

11.  Delivery

11.1  We will deliver your order to the address specified by you when you placed your order.

11.2  Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

11.3  Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the goods are classed as having been 'delivered'. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.

​

12.   Consumer cancellation rights

12.1  This clause 12 only applies to you if you are a consumer.

12.2. You have 14 days from the delivery date to change your mind and cancel your order.

12.3. To cancel your order, please email us at [li.urika.com]. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.

12.4. If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you.

12.5. Products must be returned to us in the same condition as despatched and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.

12.6  Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us.  If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.

12.7  We will issue your refund to the same payment method you used when you placed your order.

​

13.   Faulty products: 

13.1  The products that we provide to you must be as described, fit for purpose and of satisfactory quality taking into consideration that all our products are pre-owned. We are under a legal duty to supply products that are in conformity with our contract with you.  If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

​

14.  Events beyond our control: 

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

​

15.   Our liability to consumers: 

This clause 15 only applies to you if you are a consumer.  If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By 'foreseeable' we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).  We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.  Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

​

16.   Our liability to business customers: 

This clause 16 only applies to you if you are a business customer.  Nothing in these terms will limit or exclude our liability for (a) death or personal injury caused by negligence (b) fraud or fraudulent misrepresentation or (c) any other losses which cannot be excluded or limited by law.  Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.  We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for (a) consequential, indirect or special losses; or (b) any of the following (whether direct or indirect) (i) loss of profit (ii) loss of opportunity (iii) loss of savings, discount or rebate (whether actual or anticipated); or (iv) harm to reputation or loss of goodwill.

​

17.   Your information: 

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here [insert link], which explains what information we collect and hold about you, and how we collect, store, use and share such information.

​

18.   No third party rights: 

No one other than us or you has any right to enforce any of these terms.

​

19.   Governing law and jurisdiction

19.1  If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

19.2  If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).

​

20.   General terms: 

You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.  If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.  If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.  If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.  If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement.